General Manager, BMB

1 week ago

Muscat, Muscat, Oman Omantel Full time

Role Purpose:

Lead all aspects of financial management, communication, and strategic planning of the BMB region, overseeing the commercial as well as the technical function of the BMB Region, in line with the set objectives of the Consumer division and Omantel.

Position Information:

Title: General Manager BMB

  • Unit: Commercial
  • Division: Consumer
  • Location: Muscat
  • Grade: L1
  • Line Manager: VP Consumer
  • Direct reports: 3

Minimum role requirements:

  • Bachelor's degree in relevant discipline
  • 8 years of relevant experience with at least 5 years in a management position

Key Accountabilities:

  • Develop and maintain departmental policies, processes, and procedures
  • Set SMART KPIs for each role and oversee the creation and implementation of SLAs
  • Lead the development and execution of digital and growth services strategies
  • Formulate business strategies, and manage regional budgets and financial plans
  • Establish and nurture relationships with key stakeholders, managing and negotiating contracts
  • Manage team performance to meet regional and company objectives
  • Implement regional marketing and sales plans to drive business growth
  • Respond to market trends, competitor activities, customer needs, and enhance brand awareness
  • Coordinate regional events, campaigns, and promotions, and manage financial performance
  • Conduct market analysis and planning, communicating with internal stakeholders to promote alignment
  • Collaborate with cross-functional teams, reporting regional performance to executive leadership
  • Lead business development initiatives and manage risk mitigations that may impact regional performance
  • Oversee customer support, ensuring customer satisfaction across all products and services
  • Keep abreast of new industry developments, and ensure effective resource allocation to meet regional goals
  • Facilitate training and coaching and identify opportunities for process improvements
  • Lead all regional infrastructure functions, ensuring network availability and quality

Key Competencies:

Leadership:

  • Assertiveness and Conflict Resolution
  • Fostering Learning and Development
  • Inspiring and Leading Others
  • Leading Change and Cultivates Innovation
  • Visioning and Alignment

Behavioral:

  • Drives Achievements
  • Ethics & Compliance
  • Timely Decision - Making

Technical:

  • Sales Performance Management
  • Tele-sales & Marketing
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