Reservation Executive

4 weeks ago

Muscat, Muscat, Oman MTS Incoming, S.L.U. Full time

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 21 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast.

Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 6.3 million customers with 31 million overnights per year in over 20,000 hotels.

250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network.

1300 employees from 45 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients.

The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

MTS Globe is an equal opportunities employer

Company: Desert Gate Tourism - OMAN

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was established in 2004 as a supplier of the local needs of top-level tour operators in the UAE. Today, it is a full-fledged premium DMC, serving the seven emirates of the UAE, Oman, the Maldives, and its newest destinations Qatar and Mauritius. Over the years, the company has been recognized and rewarded for its innovative approach to product design as well as providing top-notch service to its guests.

With a solid financial base complemented by a well-proven, reliable top management boasting 75 years of combined experience in the travel industry, Desert Gate envisions becoming the number one luxury travel group in the Gulf region, with a plan to expand its services to other destinations that are culturally connected to its home market.

Desert Gate is part of the MTS Globe group (www.mtsglobe.com) and through that partnership has access to the best-in-class technology and cleanest XML feed in the industry. Also, as a traditional DMC, Desert Gate has all you can expect from a first-rate ground handler, such as excellent contracting, creative excursions, and superior in-resort service levels.

Responsibilities
  • Ensure all clients/agents requests and reservations are answered and reconfirmed in a timely manner.
  • Maintain all reservations for all services accurately in our reservation system.
  • Follow payments of each booking before arrival.
  • Reconfirm bookings with all suppliers internally and externally.
  • Ensure a successful and smooth operation through reconfirming all bookings prior to arrival.
  • Advise the availability and rates whenever required.
  • Attend all calls and answer the agents' requests.
  • Provide reasonable alternative hotels in the event of no availability of the original request.
  • Communicate with suppliers to solve partners' problems.
  • Manage bookings through online reservations system of selective partners.
  • Secure all bookings for requested services or provide suitable alternatives if we can't confirm the initial request.
  • Communicate any arrival irregularity to the partners and assist with in-house amendments.
  • Advise availability and prepare offers including quotations and product descriptions if requested.
  • Attend to all calls of clients and suppliers.
  • Communicate with other departments internally for excursions, visas, ground handling, sales, and accounts inquiries.
  • Yield through waiving cancellation charges and cancelling and re-booking reservations, plus manual booking of exclusive offers for other partners.
  • Reassure promotional rates are booked at the hotels and accounts are informed accordingly, for exclusive offers (e.g., last-minute clients).
  • Forward confirmations and invoices to all partners (who are on auto-invoicing).
  • Maintain respectful, ethical, and positive communication and attitude at all times.
  • Base all decisions on the benefit of the company and end results required.
  • Attend all trainings needed with an ongoing learning approach to all systems adopted by the company.
  • Transfer knowledge and relevant information with other colleagues as relevant.
Requirements
  • Must be located in Oman
  • Fluent Russian Speaker
  • 2-3 years experience in the Destination Management / Tourism industry or similar.
  • Strong knowledge in the Reservation systems.
  • Ability to handle different clients' proposals/projects.
  • Liaise with Contracting Department to ensure reservations are within the agreed contracts with the hoteliers.
  • Liaise with the Operations Department for other bookings like excursions, transfers, etc.
  • Process bookings, cancellations, amendments, or any other requests or adjustments.
  • Organized, accurate, and possess excellent communication skills.
  • Ability to work under pressure and adaptable to a multi-cultural environment.
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