Growth Manager

This position is on an initial 6 months fixed term basis with a potential to be extended

Company Overview:

Ooredoo Fintech is a leading provider in the fintech sector, specializing in mobile wallet solutions. In Oman we deliver our services through our consumer facing 'walletii' brand. We are seeking a proactive and results-driven Growth Manager to lead our direct & indirect sales channels in Oman and drive the expansion of our mobile wallet services

Position Summary:

The Growth Manager will be responsible for devising and executing strategies to acquire new customers and enhance the distribution of mobile wallet services. This role requires a seasoned professional with at least 5 years of experience, including a proven track record in Oman. The Growth Manager will report to the Head of Commercial and will oversee a range of responsibilities, from management of promotor agencies and

interacting with Ooredoo Oman Telco stakeholders to market analysis.

Key Responsibilities:

Sales Strategy and Planning:

• Develop and implement a comprehensive sales strategy focused on acquiring new customers and distributing mobile wallet services through various physical channels.
• Identify target markets and customer segments to maximize sales opportunities.
• Set, monitor, and achieve sales targets aligned with overall company objectives.

Team Management and Leadership:

• Indirectly lead, motivate, and manage a team of sales representatives and promoters.
• Conduct training sessions to enhance team skills and product knowledge.
• Monitor team performance, provide feedback, and implement improvement plans.

Promoter Agency Management:

• Oversee the selection, onboarding, and management of promoter agencies.
• Ensure compliance with company standards and guidelines.
• Conduct regular performance evaluations and audits of promoter agencies.

Sales Operations:

• Plan and execute sales activities, campaigns, and events to drive mobile wallet adoption and service usage.
• Develop and enforce standard operating procedures for sales processes.
• Coordinate with marketing and product teams to ensure alignment and support for sales initiatives.

Outdoor Sales Activities Management:

• Organize outreach programs and acquisition campaigns in diverse locations.
• Set up kiosks and promotional stands in high-traffic areas.
• Sponsor and participate in local events to promote the mobile wallet and engage with the community.
• Target areas include labor camps, industrial zones, souqs, malls, retail outlets, residential areas, and relevant local events.

Indirect Distribution Network:

• Develop and expand an indirect distribution network to enhance market reach, including working with Ooredoo Oman Sales Management to open their dealer channel for the promotion of walletii.
• Identify and partner with distribution channels such as retail chains, service centers, and local businesses.
• Provide training and support to distribution partners to ensure effective promotion and sales of mobile wallet services.

Performance Monitoring and Reporting:

• Track and analyze sales performance metrics and KPIs.
• Prepare regular reports on sales activities, performance, and market feedback.
• Use data-driven insights to refine and adjust sales strategies.

Customer Relationship Management:

• Build and maintain strong relationships with key customers and partners.
• Address customer concerns and feedback promptly to ensure satisfaction.
• Implement strategies to enhance customer retention and minimize churn.

Market Research and Competitor Analysis:

• Stay informed about market trends, competitor activities, and industry developments.
• Gather and analyze market intelligence to identify opportunities and threats.
• Adjust sales strategies based on research findings.

Compliance and Risk Management:

• Ensure all sales activities comply with legal and regulatory requirements in Oman.
• Identify potential risks in sales operations and develop strategies to mitigate them.
• Maintain high ethical standards in all sales practices.

Qualifications:

• Minimum of 5 years of experience in sales management, with significant experience in Oman market.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyze data and derive actionable insights.
• Proficiency in CRM software and MS Office Suite.
• In-depth knowledge of the Omani market, especially concerning diverse expat communities and regulatory requirements, is highly desirable.
• Fluency in English is required; proficiency in Arabic, Hindi, Urdu, or Bengali is a plus.
• Valid Oman driving license and preferably own vehicle

Equal Opportunity Employer:

OFT Oman is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.