Hotel Guest Services Specialist

2 weeks ago

Muscat, Muscat, Oman beBee Careers Full time

About this Role:

A dynamic and customer-oriented Hotel Representative fluent in Italian is required to ensure exceptional service and support for Italian-speaking guests.

This role involves coordinating arrivals and departures, handling guest requests, solving issues, and acting as a liaison between the hotel and travel agencies or tour operators.

  • Welcome and assist Italian-speaking guests upon arrival at the hotel or airport
  • Provide detailed information about hotel facilities, services, excursions, and local attractions
  • Support clients with check-in/check-out procedures when needed
  • Handle guest complaints or service issues efficiently and professionally
  • Coordinate daily with hotel staff, tour guides, and transportation providers
  • Maintain records of client feedback and report to supervisors
  • Translate documents and assist with communication between guests and non-Italian-speaking staff
  • Promote additional services or excursions to maximize guest satisfaction and sales
  • Ensure guest preferences and special requests are met
  • Maintain a professional appearance and positive attitude at all times

Key Requirements:

  • Fluent in Italian and English (spoken and written); other languages are a plus
  • Previous experience in hospitality, tourism, or customer service preferred
Essential Skills:
  • Strong interpersonal and communication skills
  • Ability to multitask and solve problems under pressure
  • Customer-oriented with a proactive and friendly approach
  • Good organizational and time management skills
  • Flexible schedule – availability to work weekends and holidays
  • Valid driver's license (optional)

We are looking for a skilled and experienced individual who can provide exceptional service to our guests.

The ideal candidate will be able to work effectively in a fast-paced environment, handle multiple tasks simultaneously, and maintain a high level of professionalism at all times.

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