Operating System Support Specialist

Join to apply for the Operating System Support Specialist role at Bank Muscat

Join to apply for the Operating System Support Specialist role at Bank Muscat

Job Title: Operating System Support Specialist

Principal Accountabilities:

• Manage the installation, configuration, monitoring, maintenance, upgrade, and support of all Windows servers.
• Install and maintain all applications and software components and relevant patches and application updates.
• Support and ensure the mission critical systems are operational 24x7.
• Monitor and analyze Operating System performance and ensure effective and efficient utilization of all system resources.
• Facilitate the required support and coordination with the ongoing maintenance, upgrades or enhancements of all servers.
• Execute and support the required activities to investigate and resolve hardware / software related issues that are affecting the availability and reliability of the servers.
• Handle the service desk tickets for service requests and incidents relating to the server infrastructure as well as prioritize and respond to tickets as appropriate.
• Coordinate and collaborate with Infrastructure support, network engineering, business application, and database administration functions to ensure the prompt resolution of issues in line with the defined SLAs.
• Extend the required support and manage the execution of various processes as they relate to business continuity and disaster recovery plans.
• Maintain all system backup and assist in supporting the backup restoration requirements.
• Use PowerShell scripts to schedule and automate processes.
• Support the required effort as part of the feasibility studies for various system upgrade projects, improvements, and various migration and application upgrade efforts.
• Work with various stakeholders to support development of strategies and deliver service improvement initiatives to enhance availability and reliability of server infrastructure.
• Contribute to product evaluations, service selections and tender assessment in accordance with bank policies and procedures.
• Act as technical lead in the design and review of new server systems, applications, and hardware and provide support for capacity planning as needed.
• Support the execution of all business and IT projects with server-related deliverables ensuring the proper allocation of resources as well as the close management and monitoring of the project scope and schedule.
• Provide reliable expert technical advice, analysis and recommendations, build relationships across key stakeholder groups, and identify opportunities to meet the business goals and objectives.
• Support the development and maintenance of the required policies, procedures and documentation pertaining to the management, security, maintenance, usage, problem detection/resolution, for all supported systems.
• Maintain and monitor all patch releases and develop the required patch installation strategies in order to maintain all systems according to the defined patching / security standards at all times.
• Ensure compliance with corporate / security policies and governmental regulations, and manage interaction with internal and external auditors, as needed.
• Maintain an accurate, detailed and up to date inventory of all server assets.

Personal Specifications:

• Omani National
• Bachelor's degree in computer science, Information System or a related field.
• 7+ years of advanced experience as Windows server administrator, including experience in the design, installation, configuration, maintenance, monitoring and troubleshooting
• Previous experience in an Enterprise Environment preferably in the banking sector.
• Technical background and extensive knowledge working with versions of Windows Server Operating Systems.
• Industry recognized, relevant professional certifications in Windows server administration is required.
• Working knowledge with VMware is a plus.
• Hands-on experience working with PowerShell scripting.
• Experience with backup/recovery best practices.
• Experience with server performance tuning and monitoring tools.
• Excellent working knowledge of Microsoft Applications and Services (IIS, DNS/DHCP, WINS).
• Must possess a solid understanding and experience of and with Active Directory.
• Experience with implementation of best security practices.
• Familiarity with TCP/IP and other network protocols.
• Working knowledge of Project management methods
• Ability to conduct research into server issues and products as required.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and directed, with keen attention to detail.
• Ability to effectively prioritize tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Excellent written and oral communication skills and strong interpersonal skills.
• Excellent problem-solving, analytical and evaluative skills to resolve problems that are technical in nature, deal with all inquiries effectively and responsively, recognizing difficult situations and respond accordingly.
• Must have working exposure in ITIL model of service support and primarily into Problem Management and Incident Management.

Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionOther
• IndustriesBanking

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