Sales Manager

4 weeks ago

Muscat, Muscat, Oman Hyatt Full time
  • General Duties

Responsible for planning, organizing, and controlling the Sales and Marketing Department at Alila Jabal Akhdar, as well as implementing all sales and marketing policies to achieve desired results. The role involves driving overall revenue from direct bookings through the hotel and production from all online partners. Ensuring Alila Jabal Akhdar's market positioning through e-distribution channels is a key aspect, alongside supporting the Sales & Marketing Department with yield management, market analysis, and other strategic insights for decision-making.

  • Responsibilities

2.1. Management Responsibilities
  • Foster teamwork and enhance the team's commitment to their work and the hotel.
  • Delegate responsibilities appropriately while ensuring the implementation of Alila Jabal Akhdar's vision and business action plans.
  • Achieve financial and non-financial short-term and long-term objectives.
  • Assist with group quotes and reporting as needed.
  • Communicate the brand personality and vision to the team, integrating it into business practices.
  • Set and uphold high performance standards.

2.2. Sales Manager Responsibilities
  • Generate revenue from Corporate, Government, Embassy, and other market segments.
  • Sell all aspects of hotel operations, including rooms, functions, food & beverages, groups, and meetings.
  • Cultivate and maintain relationships with key accounts and prospects.
  • Monitor account production and take necessary actions in coordination with the Director of Sales & Marketing (DOSM).
  • Develop new business markets.
  • Submit weekly call plans with objectives to the DOSM.
  • Maintain a consistent sales call schedule with a minimum of 10 face-to-face calls per week.
  • Manage correspondence, filing, and general administrative tasks as required.
  • Travel nationally as needed.
  • Conduct hotel inspections and entertain existing and potential clients.
  • Attend and contribute to Sales & Marketing meetings.
  • Assist with telemarketing projects and promotional events.
  • Keep hotel systems and sales databases up to date.

2.3. Budget & Financial Responsibilities
  • Maximize hotel yield and revenue.
  • Assist in creating the department's annual business plan with the DOSM.
  • Monitor the department budget and take corrective actions when necessary.
  • Control costs while ensuring guests receive value for money.
  • Coordinate with the Finance Department on accounts payable.

2.4. Social Responsibilities
  • Adhere to and implement human resources procedures concerning discipline, performance assessment, objectives, and training.
  • Maintain professional grooming and attitude among subordinates.
  • Ensure subordinates develop necessary professional skills.
  • Uphold confidentiality related to the role at all times.
  • Maintain a positive reputation for the hotel and management company.
  • Communicate effectively at all organizational levels using appropriate methods.
  • Engage in continuous professional development through self-learning and training programs.
  • Demonstrate strong social and HR management skills through recruitment and people development.
  • Promote and lead by example to uphold the company's social and HR objectives.
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