Hotel Reservation Specialist

3 days ago


Salalah, Dhofar, Oman Hyatt Hotels Corporation Full time

At Hyatt Hotels Corporation, we are committed to delivering exceptional guest experiences. Our Reservations Agents play a crucial role in ensuring that our guests have a memorable stay with us.

Responsibilities
  • Reservation Management: Responsible for managing room reservations, dining bookings, and other hotel services. This includes taking reservations over the phone, via email, or through online booking systems.
  • Information Provision: Should be knowledgeable about the hotel's amenities, room types, rates, and special promotions. Provides detailed information to guests to help them make informed decisions.
  • Customer Service: Offers excellent customer service as the first point of contact for guests. Friendly, professional, and patient when dealing with guest inquiries and requests.
  • Problem Solving: Skilled in problem-solving to address issues with reservations, such as date changes, cancellations, or special requests.
  • Upselling Opportunities: Identifies opportunities to offer additional amenities or room categories to guests to increase revenue.
  • Data Entry: Ensures accurate data entry for recording reservation details, guest information, and payment details into the hotel's reservation system.
  • Payment Processing: Processes payments for reservations, including taking credit card information and securing deposits.
  • Inquiry Handling: Prepared to answer a wide range of inquiries about hotel policies, local attractions, transportation options, and more.
  • Communication: Communicates effectively with other departments within the hotel to ensure guest requests are met.
  • Record-Keeping: Maintains accurate records of reservations, cancellations, and changes for tracking occupancy and revenue.


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