Front Desk Coordinator

2 days ago

Muscat, Muscat, Oman beBeeReceptionist Full time 2,800 - 3,400

Job Summary

We are seeking a highly skilled and organized Receptionist to join our Customer Service team. In this role, you will be the primary point of contact for all visitors, callers, and internal teams.

  • Key Responsibilities:
  • Create a welcoming environment by greeting and assisting all visitors warmly and professionally.
  • Answer all telephone calls within 3 rings and respond appropriately.
  • Monitor and respond to customer service email inquiries; log, escalate, and report as required.
  • Ensure phone systems and voicemail are properly activated after hours.
  • Maintain service levels in line with KPIs and customer service standards.

Reception Duties:

  • Keep the reception desk manned at all times during rotating shifts.
  • Open, date-stamp, and distribute all incoming mail.
  • Record and distribute courier packages accurately.
  • Frank or stamp all outgoing post.

Office Organization:

  • Keep the reception and common areas clean and organized.
  • Ensure meeting rooms are tidy and ready for use.
  • Log and report facility issues to the Office Facilities Manager.

Administration:

  • Maintain the visitors' logbook (check-in/check-out, purpose of visit).
  • Issue visitor passes and track usage.
  • Manage bookings and schedules for meeting rooms.

Requirements & Qualifications

Education & Experience:

  • High School Diploma (minimum).
  • 1–2 years' experience in a customer service, front-office, or receptionist role.

Skills & Competencies:

  • Proficient in MS Office.
  • Strong communication skills in English and Arabic.
  • Professional demeanor with exceptional interpersonal and organizational skills.

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