Customer Loyalty Growth Manager

7 days ago

Muscat, Muscat, Oman beBee Careers Full time

We are seeking a Senior Loyalty Strategy Manager to develop and execute innovative customer loyalty strategies that enhance engagement and business growth.

Key Responsibilities

  • Develop and implement comprehensive loyalty programs that align with business objectives.
  • Utilize customer data insights to create targeted incentives, rewards, and personalized experiences.
  • Work closely with the Customer Value Management team to enhance personalization and optimize customer engagement.
  • Monitor retention metrics, program participation, and ROI to measure effectiveness.
  • Ensure continuous improvement of loyalty programs through research, feedback, and data analysis.

Achieving customer satisfaction and fostering long-term brand loyalty are key drivers for this role. Key qualifications include:

Requirements

  • Education: Bachelor's degree in a relevant discipline.
  • Experience: Minimum 8 years of relevant experience, with at least 3 years in a managerial role.
  • Technical Skills: Expertise in automation, database management, and data-driven decision-making.
  • Leadership Abilities: Strong skills in conflict resolution, leading change, fostering development, and inspiring teams.
  • Behavioural Traits: Achievement-driven, decisive, and customer-focused.

What We Offer

The ideal candidate will be rewarded with opportunities for professional growth and development, along with benefits tailored to meet individual needs.

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