Customer Experience Manager Oman

3 days ago


Muscat, Muscat, Oman Omantel Full time
Role Summary:

We are looking for a highly skilled Customer Experience Manager to join our team in Oman. The successful candidate will have a proven track record in service delivery and a deep understanding of the Government and Financial sectors. As a key member of our team, you will be responsible for driving customer satisfaction and loyalty through strategic service management.

Key responsibilities include developing and implementing service management strategies, collaborating with cross-functional teams, and monitoring customer satisfaction metrics. You will also identify opportunities for process improvements and automation to streamline service management activities.

To succeed in this role, you will need a Bachelor's degree in a relevant discipline and 6 years of experience in service management or a related field. Strong leadership skills are essential, including assertiveness and conflict resolution, fostering learning and development, inspiring and leading others, leading change and cultivating innovation, and visioning and alignment.

Requirements:

The ideal candidate will have:
  • A strong background in service management or a related field.
  • Proven experience in developing and implementing service management strategies.
  • Excellent leadership and collaboration skills.
  • The ability to analyze complex data and make informed decisions.


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