IT Operations Specialist

3 days ago

Muscat, Muscat, Oman beBeeTechnology Full time $72,000 - $102,000

Job Overview:

We are seeking an experienced IT professional to join our team as a Technical Operations Manager. This is an exciting opportunity to work in a dynamic and fast-paced environment, driving the delivery of high-quality technical solutions that meet the needs of our guests.

Key Responsibilities:

  • Oversee the planning, implementation, and maintenance of all hotel technology systems, including property management systems (PMS), point of sale (POS), internet access, telecommunication systems, security systems, and office applications.
  • Ensure all hotel technology systems are operating efficiently and securely with minimal downtime, resulting in high levels of guest satisfaction and loyalty.
  • Manage IT projects, including new system implementations, upgrades, and integrations, to drive business growth and improve operational efficiency.
  • Provide expert technical support and troubleshooting assistance to all hotel departments, ensuring prompt resolution of technical issues and minimizing disruption to hotel operations.
  • Monitor network performance and maintain firewalls, VPNs, backups, and disaster recovery systems to protect against cyber threats and ensure business continuity.
  • Collaborate with corporate IT, vendors, and contractors to ensure effective service delivery, minimize costs, and maximize value from IT investments.
  • Develop and implement IT training programs for hotel staff, ensuring they have the necessary skills and knowledge to effectively use technology and provide excellent guest experiences.
  • Stay up-to-date with emerging technologies and assess their potential benefits for the hotel, identifying opportunities for innovation and improvement.
  • Ensure compliance with brand technology standards and regulatory requirements, supporting audits and risk assessments as needed.

Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum 3-5 years of experience in IT support or systems administration, preferably in a hotel or hospitality environment.
  • Strong knowledge of hotel systems such as PMS (e.g., Opera, OnQ, Protel), POS, VoIP, and CCTV.
  • Experience managing networks, servers, and IT infrastructure.
  • Proficient in Windows and Mac OS, Microsoft 365, and cloud-based solutions.
  • Excellent problem-solving, organizational, and communication skills.
  • Ability to work flexible hours, including weekends or on-call shifts as needed.
  • IT certifications (e.g., CompTIA, Microsoft, Cisco, ITIL) are highly desirable.

What We Offer:

A competitive salary and benefits package, including opportunities for career development and growth. A dynamic and supportive work environment, where you can make a real difference in the lives of our guests. The chance to work with a modern and forward-thinking organization, committed to excellence and innovation.

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