Customer Service Liaison

2 weeks ago


Muscat, Muscat, Oman PPL Dynamics Full time

Job Summary

As a Customer Service Liaison with PPL Dynamics, you will play a critical role in supporting our Customer Relationship Managers (CRMs) in delivering exceptional banking services to our valued clients. Your primary responsibility will be to provide timely and professional support in managing customer queries, complaints, and transactions, ensuring seamless service delivery and customer satisfaction.

Key Responsibilities

  • Collaborate with CRMs to handle customer day-to-day queries and complaints in a timely and professional manner.
  • Enhance customer satisfaction through proactive service delivery and continuous improvement.
  • Ensure complete accuracy in handling customer transactions and resolving issues efficiently.
  • Provide expert knowledge on Bank's products and services to customers, both internal and external.
  • Stay up-to-date with regulatory requirements and internal compliance policies, ensuring adherence to all relevant standards.

Requirements

  • Ability to work effectively in a team environment, with a focus on customer satisfaction.
  • Excellent communication and interpersonal skills, with a strong ability to build rapport with customers.
  • Strong analytical and problem-solving skills, with the ability to handle complex customer queries.
  • Ability to work in a fast-paced environment, with a focus on delivering high-quality results under pressure.

Work Environment

This role requires the successful candidate to work in a dynamic and customer-focused environment, with a strong emphasis on teamwork and collaboration. You will be required to work in a bank branch setting, handling customer queries and transactions in a professional and efficient manner.



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