
After-Sales Operations Manager
16 hours ago
**Job Title:** After-Sales Operations Manager
We are a medium to heavy equipment and industrial equipment dealership, representing some of the top brands within each product line. Our team has been in the Oman market for over 50 years, known for providing excellent sales & after-sales support to our wide range of customer base.
The ideal candidate will oversee the post-sale customer experience, ensuring high levels of customer satisfaction, and optimizing service and support operations. This role involves leading a team of service and support staff, developing relationships with customers, and implementing processes that contribute to customer retention and loyalty.
- **Key Responsibilities:**
- Establish and maintain strong relationships with customers to ensure their satisfaction with post-sale services
- Act as a point of contact for escalating customer issues and resolve them in a timely manner
- Lead, mentor, and develop a team of after-sales professionals, including service technicians, customer support representatives, and parts personnel
**Requirements:
- Bachelor's degree in engineering or a related field
- Proven experience in after-sales management, preferably within the heavy equipment or automotive industry
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
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