Technical Leader for Customer Delivery Engineering

2 days ago


Muscat, Muscat, Oman NETS-International Group Full time
Job Description

We are seeking a highly skilled Technical Leader for our Customer Delivery Engineering team. As a key member of our team, you will lead customer delivery engagements and provide escalation support for large-scale solutions and complex issues.

  • Leads customer delivery engagements and provides escalation support for large-scale solutions and complex issues through deep technical expertise.
  • Collaborates cross-functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.
  • Drives customer technology transitions and influences solution architectures and services.
Key Responsibilities
  • Builds customer simulations to resolve/validate complex problems and compatibility issues.
  • Leads creation and dissemination of technical collateral, intellectual capital, documentation, and knowledge transfer.
  • Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
Requirements
  • Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.
  • Hands-on experience - ACI (CCIE cert).


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