Service Excellence Coordinator

1 day ago

Muscat, Muscat, Oman beBeeTraining Full time
Job Overview

The Assistant Learning C Quality Manager is a key role within the hotel, responsible for enhancing staff training programs and maintaining high standards of service quality. This position involves coordinating training initiatives, conducting quality audits, and assisting department heads in identifying and implementing best practices to ensure exceptional guest experiences.

This role requires a strong understanding of hospitality service standards and quality management principles. The ideal candidate will be passionate about employee development and guest satisfaction, with excellent communication, presentation, and interpersonal skills.

Key Responsibilities:

  1. Assist in the development, implementation, and evaluation of training programs tailored to the needs of the hotel staff.
  2. Coordinate training schedules and logistics, ensuring all employees have access to essential programs and resources.
  3. Support new employee onboarding processes by facilitating orientation and initial training sessions.
  4. Help conduct regular quality assessments and audits to evaluate service performance and compliance with hotel standards.
  5. Gather and analyze guest feedback, employee performance metrics, and audit outcomes to identify areas for improvement.
  6. Work with department heads to implement corrective actions and continuous improvement initiatives based on quality assessments.
  7. Partner with various departments to establish training goals and performance benchmarks that align with overall hotel objectives.
  8. Act as a resource for team members regarding service standards, policies, and procedures.
  9. Assist in creating an ongoing feedback loop to foster a culture of accountability, recognition, and continuous improvement.
  10. Maintain records of training attendance, assessment results, and quality metrics to track progress and effectiveness.
  11. Prepare reports for senior management detailing training outcomes, quality trends, and overall performance metrics.
  12. Support the Learning C Quality Manager in specific projects aimed at enhancing service delivery and operational best practices.
  13. Stay updated with industry trends and learning methodologies to bring innovative training solutions and quality practices to the hotel.

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