Exceptional Guest Experience Specialist

1 week ago


Muscat, Muscat, Oman beBeeGuestRelations Full time
Guest Relations Supervisor

Nestled in a picturesque setting, this role offers the opportunity to create exceptional guest experiences. You will play a key role in delivering smooth and professional service, ensuring consistent excellence throughout their stay.

  • Key Responsibilities:
  • Oversee the daily activities of the Guest Relations team, ensuring seamless service delivery.
  • Personally welcome VIPs and long-stay guests, monitoring satisfaction throughout their stay.
  • Handle guest feedback and resolve issues effectively, ensuring positive outcomes.
  • Collaborate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure guest preferences are honored.
  • Maintain accurate guest records, utilizing data to enhance future stays.

About This Role:

This is an ideal opportunity for individuals who possess strong leadership and communication skills, with a proactive approach to problem-solving and multitasking.

We Expect You To Have:

  • A natural ability to connect with guests and exceed their needs.
  • Flexibility to work on weekends, holidays, and shifts as required.
  • Fluency in German is an advantage.

Luxury Positioning:

The resort's core values emphasize delivering exceptional experiences that reflect its luxury positioning.



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