Business Growth Specialist

2 days ago

Muscat, Muscat, Oman PSA BDP Full time
About PSA BDP

PSA BDP is a leading provider of integrated supply chain, transportation, and logistics solutions. Our global presence spans over 5,500 people worldwide.

Our Values
  • We celebrate our unique diversity and foster a close-knit community atmosphere.
  • Our core values are the foundation of our global community.
Job Description

A Business Development Manager's primary role is to identify new business opportunities and develop existing and new business accounts. This includes:

  • Maintaining an active new business prospect listing to approach and present to the company.
  • Undertaking new business sales calls to win new business.
  • Developing financial supporting data and processing data for potential and existing business wins.
  • Maintaining the existing customer database through regular sales visits.
Main Responsibilities
  1. Develop new business for the company through approaching new business customers, as defined in local sales KPIs.
  2. Develop a new business prospect listing to ensure future new business development is planned in advance.
  3. Manage and handle RFQ response documents coming to the company for Contract Logistics Business.
  4. Maintain all account and new business approaches and outcomes in C-view.
  5. Generate and distribute specific reports as required in alignment with the position.
  6. Coordinate and follow up on cross-selling activities within the department.
  7. Maintain close working relationships with Customer Service, Operations, and Contract Logistics team.
  8. Focus on winning and keeping profitable business.
  9. Develop and maintain procedures as per policy for RFQ and new business submissions.
  10. Maintain and manage the financial forecast and cost module projections for new business submission.
  11. Undertake regional presentations as and when called upon.
  12. Cross-sell and upsell within the existing customer base to further develop account potential through airfreight, sea freight, road freight, value-added products, and contract logistics.
  13. Manage and coordinate all commercial activities of the defined vertical group of customers with the customer service team, in line with the company's short and long-term results & targets.
  14. Represent the company and its policies to clients defined as 'Strategic Accounts.'
  15. Develop SOPs for strategic accounts in association with the General Manager, Operations Manager, and internal colleagues where applicable, to detail all processes, rate structure, and capturing of customer identified KPIs.
  16. Undertake sales presentations to customers and business communities to present the company and its products and services.
Key Competencies / Skills
  • Ability to deal with complex subjects across multiple geographies and cultures.
  • Good communication skills: Oral and Written.
  • Cultural knowledge.
  • Manage development of others.
  • Business knowledge and acumen.
  • Good understanding of financial planning.
  • Management skills and techniques.
  • Able to travel locally and abroad.
  • Team player.
Dimensions / KPIs
  • Meeting all KPIs for sales/business execution.
  • Lead response time - contact leads within 1 hour.
  • Rate of contact/rate of follow-up contact - ensure that outbound call volume is high.
  • Sales follow-up emails - ensure to embed links to content in follow-up emails that are tailored to the leads.
  • Social media usage - making connections and using the channel.
  • Usage rate of marketing collateral - great content of presentation to use to follow up with leads.
  • Opportunity-to-win ratio - getting prospects to the opportunity stage and closing them.

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