IT Incident Resolution Specialist

1 week ago


Muscat, Muscat, Oman beBee Careers Full time
Incident Resolution Specialist - Command Center Role

This position requires a skilled individual to operate in a fast-paced command center environment, leveraging performance and observability tools to identify and resolve incidents efficiently.

Key Accountabilities:
  • Identify and troubleshoot issues using tools like Dynatrace, Riverbed NPM, SolarWinds, and Grafana.
  • Streamline incident management processes, ensuring timely resolution and minimal disruption.
  • Cultivate strong working relationships with technical teams, promoting open communication and collaboration.
  • Compile and present detailed reports, documenting key findings and recommendations.
  • Leverage expertise in crisis management to drive swift incident resolution and minimize business impact.
  • Deliver actionable insights through regular incident trend analysis, informing strategic decisions.
  • Develop and maintain a comprehensive repository of operational best practices and detection methodologies.
  • Evaluate and refine recovery processes to ensure optimal system performance and availability.
Desirable Qualifications:
  • Background in IT application operations, preferably with incident management experience.
  • Demonstrated expertise in performance monitoring and observability tools.
  • Familiarity with command center operations and IT asset monitoring.
  • Capacity to adapt to changing shift patterns, prioritizing flexibility and teamwork.
  • Exceptional communication, coordination, and crisis management skills.


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