
Quality Assurance Specialist
2 days ago
We're looking for an experienced Learning & Quality Manager to join our team at IHG Hotels & Resorts. As the ideal candidate, you'll have a proven track record of success in similar roles within the hospitality industry.
In this role, you'll be responsible for designing, implementing, and evaluating training programs to enhance the skills and knowledge of all hotel staff. You'll also oversee quality assurance measures to ensure that our services meet and exceed guest expectations.
You'll collaborate with department heads to identify training needs and provide support for staff development, while monitoring the effectiveness of training programs through regular assessments and feedback.
What We Need from You- Proven experience as a Learning & Quality Manager or in a similar role within the hospitality industry.
- Strong knowledge of training development, quality management, and performance evaluation.
- Excellent communication and interpersonal skills, with the ability to engage and motivate a diverse team.
- Ability to work independently, manage multiple priorities, and meet deadlines.
- Strong analytical skills and the ability to assess training needs and quality metrics.
- Possession of relevant certifications or qualifications in Learning & Development or Quality Management would be beneficial.
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