Facilities Services Director

2 days ago


Salalah, Dhofar, Oman Millennium Hotels and Resorts MEA Full time

The Housekeeping Supervisor role at Millennium Hotels and Resorts MEA involves overseeing the daily operations of our housekeeping department, ensuring that all guestrooms, public areas, and back-of-house spaces are cleaned and maintained to the highest standards.

Main Responsibilities:

  • Departmental Oversight: Manage the day-to-day activities of the housekeeping department, including supervising staff and maintaining high performance levels.
  • Resource Management: Coordinate the allocation of necessary resources, such as keys and supplies, to housekeeping staff to ensure efficient service delivery.
  • Guest Relations: Respond to guest requests and complaints in a professional and courteous manner, focusing on prompt resolution and enhanced guest satisfaction.
  • Quality Assurance: Conduct regular room inspections to ensure cleanliness and adherence to quality assurance standards.
  • Communication and Collaboration: Maintain open communication with the front office department and other stakeholders to ensure seamless operations.
  • Inventory and Supply Chain Management: Source and procure housekeeping supplies on time and manage inventory levels to prevent stockouts or overstocking.
  • Performance Management: Monitor and evaluate the performance of housekeeping staff, providing constructive feedback and coaching to drive improvement.
  • Staff Development and Training: Provide ongoing training and development opportunities to housekeeping staff to maintain high performance levels and upskill personnel.
  • Safety and Environmental Compliance: Uphold environmental, health, and safety standards in line with organizational policies, promoting a culture of sustainability and well-being within the workplace.


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