Training and Development Director

2 days ago


Salalah, Dhofar, Oman IHG Hotels & Resorts Full time

As the Learning & Quality Manager at IHG Hotels & Resorts, you will play a crucial role in ensuring that all team members have the skills, knowledge, and resources they need to deliver exceptional service to our guests.

The resort is set on 45 acres of beautiful tropical gardens and a lengthy stretch of pure sandy beach, suitable for business, meetings, and leisure travel. As part of the Crowne Plaza Resort Salalah team, you will oversee training programs, implement quality assurance measures, and work closely with department heads to continuously improve the guest experience.

A Day in the Life
  1. Training Design: Develop and implement training programs for all hotel staff to enhance their skills and knowledge.
  2. Quality Monitoring: Establish and maintain quality assurance protocols to monitor guest satisfaction and ensure that our services meet and exceed expectations.
  3. Team Support: Collaborate with department heads to identify training needs and provide support for staff development.
  4. Performance Evaluation: Monitor the effectiveness of training programs through regular assessments and feedback, providing constructive suggestions to enhance team performance.
  5. Compliance: Ensure that all training and operational processes are in compliance with health, safety, and legal requirements.
  6. Guest Satisfaction: Identify areas for improvement in the guest journey and develop initiatives to elevate overall satisfaction.
  7. Reporting and Analysis: Track key performance indicators related to training and quality, reporting findings to senior management and making recommendations for improvements.


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