Cleanliness and Quality Assurance Specialist

2 days ago


Salalah, Dhofar, Oman Millennium Hotels and Resorts MEA Full time

We require a seasoned hospitality professional to fill the role of Housekeeping Supervisor at Millennium Hotels and Resorts MEA. This position involves leading a dedicated team of housekeeping staff, ensuring that all guestrooms, public areas, and back-of-house spaces are immaculate and meet the highest quality standards.

Key Accountabilities:

  • Team Leadership: Foster a positive and productive work environment, guiding your team to deliver exceptional service and maintain high performance levels.
  • Operational Efficiency: Streamline housekeeping processes, ensuring that all tasks are completed efficiently and effectively.
  • Guest Satisfaction: Anticipate and respond to guest needs, delivering personalized service and exceeding expectations whenever possible.
  • Quality Assurance and Control: Conduct regular room inspections, identifying areas for improvement and implementing corrective actions to maintain high standards.
  • Supply Chain Management: Source and procure housekeeping supplies on time, minimizing delays and ensuring optimal inventory levels.
  • Performance Management: Monitor and evaluate staff performance, providing constructive feedback and coaching to drive continuous improvement.
  • Training and Development: Develop and implement training programs to enhance staff skills and knowledge, promoting a culture of excellence and innovation within the team.
  • Compliance and Risk Management: Uphold environmental, health, and safety standards, mitigating risks and ensuring a safe working environment for all employees.


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