Reservations and Inquiries Expert

3 days ago


Muscat, Muscat, Oman MTS Incoming, S.L.U. Full time

Are you looking for a challenging and rewarding role in the travel industry? We are seeking a Reservations and Inquiries Expert to join our team at MTS Globe.

As a key member of our team, you will be responsible for managing client requests and reservations, reconfirming bookings, and providing excellent customer service. You will work closely with our suppliers and partners to ensure seamless operations and deliver exceptional results.

The ideal candidate will have 2-3 years of experience in destination management or a related field, with strong knowledge of reservation systems and travel operations. Excellent communication and problem-solving skills are also essential.

This is an exciting opportunity to join a dynamic team that values professionalism, extensive experience, and guest-centricity. If you are passionate about delivering exceptional results and working in a fast-paced environment, we encourage you to apply.

Responsibilities
  • Manage client requests and reservations in a timely and efficient manner.
  • Maintain accurate records of all bookings and communications.
  • Reconfirm bookings with suppliers and clients to ensure smooth operations.
  • Handle client inquiries and provide excellent customer service.
  • Collaborate with the contracting department to ensure reservations are within agreed contracts.
  • Work closely with the operations department to manage other bookings such as excursions and transfers.
Requirements
  • 2-3 years of experience in destination management or a related field.
  • Strong knowledge of reservation systems and travel operations.
  • Excellent communication and problem-solving skills.
  • Ability to work under pressure and adapt to a fast-paced environment.


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