
Hotel Reservation Coordinator
3 days ago
At MTS Globe, we pride ourselves on being a leading provider of destination management services in Europe. Our network spans 21 countries, with a strong presence in the Mediterranean Sea, the Atlantic Ocean, Northern Africa, the Black Sea, the Arabian Gulf, and Mexico's Caribbean Coast.
We have built a reputation for reliability, high service levels, and customized solutions that cater to our clients' unique needs. With over 6.3 million customers served annually, we offer 31 million overnights per year in over 20,000 hotels.
A key member of our team will be responsible for ensuring seamless operations, including reconfirming bookings, handling client inquiries, and providing excellent customer service. This role requires strong communication skills, attention to detail, and the ability to work under pressure.
In this exciting opportunity, you will be part of a dynamic team that strives to deliver exceptional results. You will be working closely with our suppliers and partners to ensure that our clients receive the best possible experience.
Responsibilities- Manage client requests and reservations in a timely and efficient manner.
- Maintain accurate records of all bookings and communications.
- Reconfirm bookings with suppliers and clients to ensure smooth operations.
- Handle client inquiries and provide excellent customer service.
- Collaborate with the contracting department to ensure reservations are within agreed contracts.
- Work closely with the operations department to manage other bookings such as excursions and transfers.
- Process bookings, cancellations, and amendments accurately and efficiently.
- 2-3 years of experience in destination management or a related field.
- Strong knowledge of reservation systems and travel operations.
- Excellent communication and problem-solving skills.
- Ability to work under pressure and adapt to a fast-paced environment.
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