Luxury Hotel Reservation Specialist

21 hours ago

Zahr al Qar, Oman beBeeHospitality Full time

Senior Reservations Professional

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We are seeking a highly skilled and experienced Senior Reservations Professional to join our team. The ideal candidate will have a proven track record of successfully managing reservations operations, ensuring seamless guest experiences, and upholding the highest standards of service.

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Job Description:

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  • Run daily reports for reservation department and operational departments.\
  • Process new reservations, update and clean reservations, process deposits, answer reservation emails within 24 hours, and handle reports (No Shows, ORS Comments, Commission, etc.).\
  • Assist in room allocation and handle special requests and hard blocking rooms.\
  • Contact guests or travel agents to clarify preferences or requests before arrival.\
  • Track future room availability based on reservations.\
  • Update internet reservation systems in coordination with hosts.\
  • Assist in determining room rates based on resort strategies.\
  • Manage guest history and profile systems.\
  • Ensure all reservations are completed with accurate guest, profile, and rate information.\
  • Uphold standards of service and operation.\
  • Adhere to quality assurance standards and guest feedback.\
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Required Skills and Qualifications:

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  • High school diploma or equivalent, with at least 1 year of experience in a similar role within luxury hotels.\
  • Skills in MS Office and familiarity with hotel systems like PMS, GDS, and CRS platforms.\
  • Knowledge of hotel/resort policies, reservations, discounts, MICE platforms, and handling local and international bookings.\
  • Experience working with high-end tour operators and travel agencies.\
  • Excellent command of English, both written and spoken, and the ability to live and travel in remote locations.\
  • Certification in hospitality management is preferred but not required.\
  • Familiarity with sustainability practices and commitment to environmental responsibility is an asset.\
  • Strong analytical and problem-solving skills with attention to detail.\
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About Us:

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Our organization is committed to community, sustainability, emotional hospitality, wellness, and crafted experiences. We strive to create meaningful connections with our guests and foster a sense of belonging among our team members.

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Join Our Team:

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We invite you to explore this exciting opportunity and share your passion for delivering exceptional guest experiences. Apply today and become part of our dynamic team

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