
Night Operations Manager
1 day ago
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world.
Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st-century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.
Situated in a prime beachfront location, Mandarin Oriental, Muscat is an urban resort that offers 156 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
Scope of PositionThe Night Supervisor will be responsible for ensuring seamless operational support during night shifts, maintaining high levels of guest satisfaction, and upholding the standards of the hotel and the group.
This role involves providing leadership and direction to the team, while also being 'hands-on' in executing operational tasks and addressing any issues that may arise. Under the guidance of the Head of Department, the Night Supervisor will work within established policies and procedures to ensure a warm welcome and efficient departure for guests.
- Ensure compliance with the MOHG Code of Conduct and all rules, regulations, and other requirements.
- Support all learning and development activities.
- Safeguard stored information and not divulge or transfer any personal data concerning guests, customers, or colleagues without appropriate authority.
- Adhere to all policies & procedures relating to Safe, Sound and Sustainable practices at Mandarin Oriental.
- Ensure compliance with the MOHG Social Media Policy.
- Act as a hotel ambassador at all times.
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