
Service Operations Manager
6 days ago
**Our Vision at KONE**
We are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us, encouraging participation and sharing of information and ideas.
Sustainability is an integral part of our culture and daily practice. We follow ethical business practices and strive to develop a culture of working together where coworkers trust and respect each other, and good performance is recognized.
In becoming a great place to work, we offer a range of experiences and opportunities to help you achieve your career and personal goals and live a healthy and balanced life.
About the Role
We are seeking a highly motivated and skilled Service Engineer to join our Muscat - Oman office. This role involves planning, managing, and overseeing the contracted scope of work, ensuring safe, high-quality, and efficient installation of KONE solutions according to agreed schedules and budgets.
The successful candidate will be accountable for planning, managing, and controlling field service operations in their area, adhering to service contract requirements, company policies, and KONE processes.
The Service Engineer will serve as the first point of contact for all technical or operational issues raised by customers and be accountable for maintenance field operations costs and revenues from callout and service repair sales.
We are looking for someone with a proven track record of being a go-getter and a strong leader with a customer-focused attitude.
Key Responsibilities:
- Ensuring customer satisfaction through quality of service and precise communication, including equipment safety and performance.
- Resolving customer service quality complaints and invoicing complaints related to maintenance operations.
- Delivering service according to service contract requirements as per KONE quality standards and local regulations.
- Controlling field operations costs, callouts, and service repair sales.
- Managing third-party inspection visits and follow-up actions.
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