After-Sales Business Manager

4 days ago


Muscat, Muscat, Oman INMA OMAN CO LLC Full time

Job Title: After-Sales Business Manager

About Us: INMA CO. OMAN LLC is a leading medium to heavy equipment and industrial equipment dealership with over 50 years of experience in the Oman market.

Our Mission: We provide excellent sales & after-sales support to our wide range of customer base, representing top brands within each product line.

Job Summary: The After-Sales Business Manager is responsible for overseeing the post-sale customer experience, ensuring high levels of customer satisfaction, and optimizing service and support operations.

The role involves leading a team of service and support staff, developing relationships with customers, and implementing processes that contribute to customer retention and loyalty.

Key Responsibilities:

  • Sustain and grow the business
  • Responsible for the profit & loss of both departments
  • Develop and implement strategies to improve customer satisfaction
  • Lead a team of service and support staff

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