Hotel Guest Experience Manager

9 hours ago


Muscat, Muscat, Oman IHG Hotels & Resorts Full time

In this role as Hotel Guest Experience Manager, you will be responsible for delivering exceptional service to our hotel guests. This includes addressing their inquiries, resolving any issues that may arise, and ensuring they have an enjoyable stay. Your goal will be to create a positive impression of our hotel and encourage guests to return in the future.

Key Responsibilities:
  • Review arrival lists to welcome guests and provide a warm welcome
  • Attend to special guests (e.g. VIPs) and answer their questions promptly
  • Prepare welcome folders with relevant information (e.g. room service menus, area descriptions)
  • Provide detailed information about our amenities, services, and local attractions
  • Anticipate guest needs and build strong relationships with our customers
  • Offer assistance with tasks such as confirming travel arrangements and taking messages
  • Address customer complaints and escalate to the Assistant Front Office Manager when necessary
  • Record important information in the logbook daily
  • Maintain compliance with health and quality standards at all times
Requirements:
  • Proven experience in guest relations or a related field
  • Familiarity with hospitality industry standards and best practices
  • Proficiency in English; knowledge of additional languages is a plus
  • Strong computer skills and ability to learn new software quickly
  • A customer-centric and professional attitude at all times
  • An outgoing personality with excellent communication skills
  • Excellent organizational and time-management skills
  • A degree in Hospitality Management or a related field is preferred but not required


  • Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    At Mandarin Oriental Hotel Group Limited, we pride ourselves on creating unforgettable guest experiences. As a Hotel Experience Coordinator at Mandarin Oriental, Muscat, you will play a crucial role in ensuring that every guest feels welcome and valued throughout their stay.Your primary responsibility will be to coordinate and implement hotel activities and...


  • Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    About UsMandarin Oriental Hotel Group Limited is a leading international hotel group with a rich history of providing luxurious hospitality experiences.We take pride in our commitment to excellence and strive to create memorable moments for our guests.As a Front Office Agent, you will play a vital role in upholding our high standards of service and ensuring...


  • Muscat, Muscat, Oman CP - Muscat OCEC (MSCCP) Full time

    Company OverviewCrowne Plaza Hotels & Resorts is a leading hospitality brand with a presence in Oman, Muscat. We are committed to providing exceptional service to our guests and fostering a culture of trust and acceptance.


  • Muscat, Muscat, Oman IHG Hotels & Resorts Full time

    About Crowne PlazaCrowne Plaza is a global hospitality brand that provides premium hotel experiences. We offer a unique blend of comfort, convenience, and exceptional service to our guests.We are committed to creating memorable emotional connections with our guests and colleagues alike. Our 'Dare to Connect' service style is designed to make every guest feel...


  • Muscat, Muscat, Oman 21c Museum Hotels Full time

    Join Our TeamAt 21c Museum Hotels, we strive to create an exceptional experience for our guests and employees alike. As a Front Desk Agent, you will have the opportunity to work in a dynamic and creative environment, collaborating with a talented team to deliver outstanding service and results.Key AccountabilitiesFront Desk Operations: Ensure seamless front...


  • Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental Hotel GroupMandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above...


  • Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental Hotel Group Limited is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world.The Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense...


  • Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    Job OverviewWe are seeking a highly motivated and experienced individual to join our team as a Kids Club Attendant.This is an excellent opportunity to work in a luxurious hotel environment and contribute to the delivery of exceptional experiences for our young guests.ResponsibilitiesTo assist in the daily operations of the Kids Club, ensuring seamless...


  • Muscat, Muscat, Oman Hyatt Full time

    We are seeking an Assistant Lobby Lounge Manager who can lead the way in delivering exceptional guest experiences at Sirj Lounge, Grand Hyatt Muscat. The ideal candidate will have strong operational expertise and a commitment to excellence in service.Main ObjectivesOversee daily operations, ensuring seamless service and guest satisfaction.Manage VIP and...


  • Muscat, Muscat, Oman CP - Muscat OCEC (MSCCP) Full time

    The Guest Experience Specialist at CP - Muscat OCEC (MSCCP) plays a critical role in ensuring that our guests have a memorable and enjoyable experience. Key responsibilities include:Welcome guests to the venue and provide accurate wait times.Manage reservations and coordinate with wait staff about available seating options.Maintain a clean reception area and...

  • Sales Manager

    2 weeks ago


    Muscat, Muscat, Oman Radisson Hotel Group Full time

    Ambitious, thirsty for results and love interacting with people? Excited by the energetic and customer centric role of Sales? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter where our guests can relax and enjoy the experienceOur Sales Team with their winning edge and passion for driving revenue and growth, strive to...


  • Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    The Mandarin Oriental, Muscat is seeking a highly motivated and experienced server to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring that they feel valued and cared for throughout their stay. This includes greeting them warmly, taking orders accurately, serving food...


  • Muscat, Muscat, Oman Grand Hyatt Muscat Full time

    As a Guest Experience Leader at Grand Hyatt Muscat, you will oversee daily operations and ensure seamless service for our discerning clientele.We're looking for a passionate and dynamic leader with a keen eye for detail, strong operational expertise, and a commitment to excellence in service.Your responsibilities will include:Efficiently managing VIP and...


  • Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    The Night Supervisor will play a key role in ensuring the smooth operation of the hotel's night shift, providing leadership and direction to the team while maintaining high standards of guest satisfaction.They will be responsible for ensuring that all guests receive a warm welcome and efficient service during their stay.The successful candidate will also be...


  • Muscat, Muscat, Oman Ihgarmyhotels Full time

    We are seeking a Guest Experience Specialist to assist guests with their overnight requests and provide exceptional customer service. Key responsibilities include checking in guests, handling their requests, and taking reservations.Key Skills:Strong customer service skillsAbility to multitaskExcellent math skillsQualifications:BSc in accounting, finance, or...


  • Muscat, Muscat, Oman IHG Hotels & Resorts Full time

    Job DescriptionWe are seeking a highly skilled and experienced Front Office Supervisor to join our team. The ideal candidate will have strong leadership skills, excellent organizational abilities, and a commitment to delivering exceptional customer service.Supervise and lead the front desk team, providing guidance, training, and supportOversee daily front...


  • Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

    Mandarin Oriental Hotel Group Limited is a renowned owner and operator of luxury hotels, resorts, and residences globally.Job Description:Key Responsibilities:Lead the development and implementation of learning and development strategies to enhance colleague performance and guest satisfaction.Ensure compliance with company policies, procedures, and...


  • Muscat, Muscat, Oman Marriott International Full time

    We are seeking a highly skilled and experienced Hotel Reception and Service Manager to join our team at Marriott International.">As a Hotel Reception and Service Manager, you will be responsible for leading a team of professionals who provide exceptional service to our guests. This includes managing all aspects of the front desk, concierge, and valet...


  • Muscat, Muscat, Oman CP - Muscat OCEC (MSCCP) Full time

    Job DescriptionThe Guest Relations Executive will be responsible for:Welcoming guests and attending to their needs in a professional and courteous manner.Anticipating guest needs and building rapport with customers to ensure their satisfaction.Providing information about hotel amenities, services, and local attractions.Assisting with travel arrangements,...


  • Muscat, Muscat, Oman Shangri-La Group Full time

    About the Role:This exciting opportunity is part of the Shangri-La Group's ongoing efforts to improve hotel revenue and enhance guest experiences. As a key member of the revenue management team, you will play a critical role in driving business results and contributing to the company's success.Key Responsibilities:Develop and implement revenue optimization...