Sales and Customer Project Manager

2 days ago

Muscat, Muscat, Oman beBee Careers Full time
Job Overview

We are seeking a highly skilled Sales and Customer Project Management professional to join our organization.

About the Role

The ideal candidate will have a strong background in sales, customer project management, and excellent financial knowledge. The role involves achieving agreed financial targets by maintaining and expanding relationships with assigned Key Accounts.

Key Responsibilities
  1. Achieve agreed financial targets through effective sales and customer management.
  2. Maintain productive, professional relationships with key personnel related to projects assigned (Internally & External).
  3. Deliver the agreed KPIs for all projects assigned.
  4. Achieve AOP Revenue Plan and compile input for activity plans, developing services and solutions portfolio.
  5. Improve the Sales pipeline, prepare and update quarterly Reach Activity Plans, and deliver value to customers through leading Value-added Projects.
  6. Establish productive, professional relationships with key personnel in relevant customer accounts.
  7. Coordinate the involvement of company personnel, including support, service, and management resources, to meet department performance objectives and customer expectations.
  8. Meet targets for profitable sales volume and strategic objectives, proactively leading joint company-strategic project planning.
  9. Manage changes in project scope, schedule, and costs using appropriate verification techniques.
  10. Measure project performance using suitable systems, tools, and techniques.
KPIs and Deliverables
  1. Achievement of ≥100% AOP Revenue & OYOV.
  2. Deliver all assigned sales-related projects as per KPIs; stalled opportunities should not exceed 10% of the pipeline.
  3. Control escalations by following up with stakeholders to ensure commitments are met.
  4. Lead projects to achieve 100% AOP Revenue; manage bad debts, adjustments, and terminations to reduce revenue leakage to less than 5% of overall collectibles.
  5. Achieve Customer Satisfaction targets and meet all customer requirements, complaints, and demands within SLA.
Requirements and Qualifications
  • Diploma or BSc Degree in Business, ICT, Information Technology, or a related science field.
  • 3-5 years' experience in sales, customer project management, preferably in Cloud or IT services, with experience from Telco or IT services in B2B contexts.
  • Good financial knowledge with the ability to develop forecasts and business cases.
  • Proficiency in MS Office, with strong presentation, analysis, and concept development skills.
  • Fluent in spoken and written English and Arabic.
Technical Skills and Competencies
  • Excellent customer management, customer orientation, and analytical skills.

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