Guest Experience Manager

1 day ago


Muscat, Muscat, Oman Ihgarmyhotels Full time

IHGarmyhotels is looking for a skilled Guest Experience Manager to join our team. In this role, you will be responsible for ensuring that all guests have an exceptional experience during their stay at our hotel.

Responsibilities:
  1. Welcome guests upon arrival and provide them with a personalized experience
  2. Assist guests with any questions or concerns they may have
  3. Prepare welcome folders with relevant information and materials
  4. Communicate effectively with guests to understand their needs and preferences
  5. Work closely with the front office team to ensure that all guest requests are met
  6. Maintain accurate records of guest interactions and feedback
Qualifications:
  • Proven experience in a customer-facing role, preferably in the hospitality industry
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and multitask efficiently
  • Knowledge of hospitality industry standards and best practices
  • Proficiency in English; knowledge of additional languages is a plus
  • Diploma or BSc/BA in Hospitality Management is preferred


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