
Information Technology Support Specialist
2 days ago
Job Summary
The successful candidate will provide expert IT support to ensure the smooth operation of information technology systems across the organization.
Main Responsibilities
- Technical Assistance
- Deliver high-quality technical assistance to staff members to resolve IT-related issues.
- Assist in developing and maintaining IT processes and policies to drive business success.
- Administrative Support
- Perform administrative tasks required of an IT professional, including setting up new user accounts, configuring hardware and software devices, and managing system inventory.
- Collaborate with teams to complete tasks accurately and meet objectives.
- Seek guidance from senior colleagues as needed.
- Operational Support
- Provide prompt support to staff for any IT-related requirements or issues.
- Help staff resolve daily technical issues promptly.
- Install, configure, and troubleshoot hardware and software devices, including phones, computers, printers, access control, and scanners.
- Maintain system inventory and software libraries.
- Set up new user accounts, computers, smartphone devices, and access cards.
- Implement Windows and other software installations according to operational needs.
- Conduct IT induction for newly joined staff members.
- Manage Access and Attendance systems.
- Support project site offices as required.
- Additional Responsibilities
- Perform other related duties or assignments as directed by management.
A bachelor's degree in Information Technology, Information Systems, or equivalent is required.
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