
Front Office Professional
2 weeks ago
We are seeking a dynamic and self-motivated Front Office professional who is passionate about delivering exceptional customer experiences.
Key Responsibilities:- Answer phone calls in a professional and friendly manner, ensuring guests feel valued and supported.
- Maintain effective communication with all related departments to ensure seamless service delivery.
- Handle every query in a polite and courteous manner, exceeding guest expectations and promoting a positive reputation for Fujairah Rotana Resort & Spa.
- Ensure guests are greeted by name upon calling, adhering to the Rotana Standard of excellence.
- Stay up-to-date on hotel services and local information to provide informed responses to guest inquiries.
- Maintain awareness of guest profiles through the Opera guest profile system, tailoring interactions to meet individual needs.
- Complete management's long-distance call vouchers and record them accurately on the traffic sheet.
- Maintain the guest wake-up call sheet, ensuring timely and accurate delivery of calls.
- Efficiently manage the switchboard, facilitating fast and smooth transfer of internal and external calls.
- Diploma or degree in hospitality or a related field.
- Excellent written and verbal English communication skills, with strong voice modulation abilities.
- Computer literacy and experience with Opera are advantageous.
- Customer-focused approach with an outgoing and approachable personality.
- Ability to work well under pressure in a fast-paced environment.
- Strong teamwork and adaptability skills, thriving in a multi-cultural setting.
- Possess excellent problem-solving and communication skills, with a proactive attitude.
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Front Office Associate
7 days ago
Fujayrah, Oman Fujairah Rotana Resort & Spa Full timeFujairah Rotana Resort & Spa seeks an ambitious and dedicated Bellboy to join our Front Office team.This role is ideal for someone who takes pride in delivering outstanding customer experiences, staying organized, and ensuring seamless communication with colleagues across various departments.Key Responsibilities:Welcoming guests warmly upon arrival and...
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Front Office Coordinator
1 week ago
Fujayrah, Oman Nour Arjaan by Rotana Full timeJob ResponsibilitiesReceive every guest call in a professional and friendly mannerMaintain effective communication with all related departments to ensure smooth service deliveryHandle every query in a polite and courteous manner and exceed guest expectationsEnsure guests are greeted by name upon calling as per the Rotana StandardIn addition to these key...
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Customer Service Representative
1 week ago
Fujayrah, Oman Nour Arjaan by Rotana Full timeJob OverviewNour Arjaan by Rotana is seeking a skilled and friendly Telephone Operator to join our Front Office team. As a key member of our operations, you will be responsible for handling every phone call with importance, providing a professional and customer-focused response to our guests.This role requires excellent communication skills, both written and...
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Guest Services Professional
7 days ago
Fujayrah, Oman Fujairah Rotana Resort & Spa Full timeBell Attendant Position OverviewFujairah Rotana Resort & Spa invites applications for an experienced and results-driven Bell Attendant to enhance our Front Office team's efficiency and quality of service.This position is perfect for individuals who thrive in fast-paced environments, prioritize excellent customer care, and excel at collaborating with...
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Guest Services Coordinator
2 weeks ago
Fujayrah, Oman Fujairah Rotana Resort & Spa Full timeAbout Our Ideal CandidateWe are seeking a highly motivated and customer-focused individual to join our team as a Telephone Support Specialist. As a key member of our Front Office, you will be responsible for handling every phone call with importance, providing a professional and customer-focused response to our guests.Key Responsibilities:Receive every guest...
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Switchboard Operator
1 week ago
Fujayrah, Oman Nour Arjaan by Rotana Full timeAbout UsNour Arjaan by Rotana is a luxury hotel offering exceptional service and amenities. We are committed to providing our guests with an unforgettable experience and strive to create a warm and welcoming atmosphere for all our visitors.We are looking for a talented and enthusiastic Telephone Operator to join our Front Office team, who shares our passion...
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Telephone Support Specialist
2 weeks ago
Fujayrah, Oman Fujairah Rotana Resort & Spa Full timeJob SummaryFujairah Rotana Resort & Spa is seeking a skilled Guest Services Coordinator to join our team. As a key member of our Front Office, you will be responsible for handling every phone call with importance, providing a professional and customer-focused response to our guests.Key Responsibilities:Answer phone calls in a professional and friendly...
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Customer Service Representative
2 weeks ago
Fujayrah, Oman Fujairah Rotana Resort & Spa Full timeAbout This OpportunityFujairah Rotana Resort & Spa is seeking a skilled Telephone Operator to join our team. As a key member of our Front Office, you will be responsible for handling every phone call with importance, providing a professional and customer-focused response to our guests.Key Responsibilities:Receive every guest call in a professional and...
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Customer Experience Coordinator
6 days ago
Fujayrah, Oman Nour Arjaan by Rotana Full timeSkills and QualificationsTo succeed in this role, you will need excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You should also possess a strong understanding of hotel operations, including front office procedures and revenue management principles.Additional Requirements:Degree in...
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Bell Attendant
7 days ago
Fujayrah, Oman Fujairah Rotana Resort & Spa Full timeJob Title: BellboyWe are currently seeking a skilled and dynamic guest-focused Front Office professional who excels at delivering exceptional levels of customer service. The ideal candidate will pride themselves on their ability to provide creative solutions to our guests, ensuring a memorable experience.The role involves key responsibilities such...
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Bellboy
1 week ago
Fujayrah, Oman Fujairah Rotana Resort & Spa Full timeJob DescriptionWe are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Bellboy, you are responsible for providing professional and customer-focused service to our guests, ensuring their...
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Telephone Operator
2 weeks ago
Fujayrah, Oman Fujairah Rotana Resort & Spa Full timeJob DescriptionWe are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.As a Telephone Operator, you are responsible for handling every phone call with importance to provide a professional and customer-focused response to our guests, ensuring their stay will become a memorable experience. Your...
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Telephone Operator
1 week ago
Fujayrah, Oman Nour Arjaan by Rotana Full timeJob DescriptionWe are currently looking for dynamic and self-motivated Front Office professionals who want to move their careers forward.As a Telephone Operator, you are responsible for handling every phone call with importance to provide a professional and customer-focused response to our guests, ensuring their stay will become a memorable experience. Your...
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Hotel Concierge
7 days ago
Fujayrah, Oman Fujairah Rotana Resort & Spa Full timeFujairah Rotana Resort & Spa seeks a highly skilled and motivated Front Office Associate to provide superior customer experiences and contribute to a seamless service delivery process.This role is ideal for someone who takes pride in being proactive, adaptable, and outcome-driven, with a strong focus on collaboration and teamwork.Main...