Hospitality Experience Manager

1 day ago


Muscat, Muscat, Oman IHG Hotels & Resorts Full time

We are seeking a skilled Guest Relations Executive to join our team at IHG Hotels & Resorts. This role requires a high level of customer satisfaction, ensuring that every guest feels valued and cared for throughout their stay.

Key Accountabilities:
  1. Develop and maintain relationships with guests, providing exceptional service and resolving issues promptly
  2. Collaborate with colleagues to ensure seamless delivery of hotel services and amenities
  3. Stay up-to-date with hotel promotions, packages, and events to provide tailored recommendations
  4. Monitor guest feedback and implement improvements to enhance the overall experience
  5. Communicate effectively with internal teams to address guest concerns and resolve issues
  6. Conduct regular property tours to ensure familiarity with hotel facilities and services
  7. Participate in ongoing training and development to enhance knowledge and skills
Requirements:
  • Minimum 2 years' experience in Guest Relations or a related field
  • Familiarity with hospitality technology and software applications
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Diploma or BSc/BA in Hospitality Management is preferred


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