Customer Support Hero

3 days ago


Muscat, Muscat, Oman Digital Mall Full time

About Digital Mall

We're looking for a customer-centric technical expert to join our team. As the friendly voice and problem-solving hero, you'll troubleshoot technical issues, answer questions, and ensure a smooth experience using our online marketplace and ecommerce platform.

Responsibilities
  1. Provide exceptional technical support via phone, email, and chat.
  2. Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear solutions.
  3. Research and troubleshoot technical issues related to our platform.
  4. Document customer interactions and resolutions for consistent support.
  5. Stay up-to-date on our platform's features and functionalities.
  6. Proactively identify and escalate complex issues to the technical team.
  7. Maintain a positive demeanor and build trust with each customer.
Requirements
  • Minimum 1 year of experience in technical support or customer service.
  • Strong understanding of computers, software, and troubleshooting principles.
  • Excellent communication and interpersonal skills.
  • Active listening skills and a genuine desire to help customers.
  • Ability to work independently and manage multiple tasks efficiently.
  • Proficient in using computers and navigating various software applications.
  • Fluent in English and Arabic.
  • A positive and solutions-oriented attitude.


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