
Guest Service Coordinator
1 week ago
About Us
">Fujairah Rotana Resort & Spa is a leading hospitality provider, committed to delivering exceptional experiences to our guests.
">The Ideal Candidate
">We are looking for a highly motivated and customer-focused individual who shares our passion for delivering outstanding service.
">Main Responsibilities
">- Process and confirm guest room reservations made by clients via phone, letter, or fax.
- Input all reservations into the computer system, recording pertinent information and attending to inquiries, complaints, and requests regarding reservations.
- Stay up-to-date with hotel promotions and procedures for processing room reservations, rates, confirmations, and hotel facilities.
- Develop a thorough understanding of rate structures and apply rate management principles effectively.
- Maintain an organized filing system for correspondence and collate reports as required by the Reservations Manager or Supervisor.
- Promote good public relations and strive to maximize business opportunities.
- Ensure accurate room status at all times.
- Answer incoming calls according to Rotana standards, input received information from fax, and regularly check incoming emails.
- Organize visa requests for hotel guests in accordance with hotel policy and identify opportunities to upsell.
Skills and Qualifications
">- Diploma/degree in hospitality or a related field.
- Previous experience in hotel reservations is essential.
- Excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.
Working Environment
">You will be working in a fast-paced environment where excellent communication skills and attention to detail are essential.
">What We Offer
">We offer a competitive salary and benefits package, including opportunities for career growth and development.
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