
Guest Relations Service Manager
24 hours ago
About Us:
Crowne Plaza Hotels & Resorts is committed to delivering exceptional guest experiences through personalized service and attention to detail. As a Guest Relations Executive, you will be the face of our hotel, responsible for creating lasting memories for our guests.
Your Key Responsibilities:
- Welcome Guests: Develop a rapport with our guests by reviewing arrival lists and greeting them warmly.
- Serve as a Primary Point of Contact: Respond to guest inquiries and requests in a timely and professional manner.
- Prepare Welcome Folders: Collaborate with colleagues to prepare welcome folders with essential information, including room service menus and area descriptions.
- Provide Exceptional Service: Offer assistance with various tasks, such as confirming travel arrangements, taking messages, and addressing customer complaints.
- Record Information: Maintain accurate records of guest interactions and feedback in our logbook daily.
- Maintain Quality Standards: Ensure compliance with health and quality standards to guarantee a safe and enjoyable experience for our guests.
About You:
- Experience and Skills: We're looking for someone with proven experience in Guest Relations, strong computer literacy, and excellent communication skills.
- Industry Knowledge: Familiarity with hospitality industry standards is essential for success in this role.
- Languages: Proficiency in English is required; knowledge of additional languages is a plus.
- Attitude and Personality: A customer-oriented and professional attitude, combined with an outgoing personality, is crucial for delivering exceptional service.
- Education: A diploma or BSc/BA in Hospitality Management is preferred but not mandatory.
Benefits and Opportunities:
We offer a competitive salary, a full uniform, impressive room discounts, and some of the best training in the business. Our commitment to diversity, equality, and inclusion ensures that everyone feels valued and empowered to contribute their best. Join us and become part of our dynamic global family.
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