Reservations and Guest Services Agent

24 hours ago


Muscat, Muscat, Oman Mandarin Oriental Full time

Mandarin Oriental Hotel Group is a leader in the hospitality industry, offering luxurious experiences to its guests worldwide. As a Reservation Agent, you will play a critical role in delivering exceptional guest services and driving business results.

Primary Responsibilities:
  • Manage reservations, including telephone inquiries and correspondence.
  • Ensure accurate and timely responses to guest inquiries.
  • Maintain detailed knowledge of hotel operations, including policies, procedures, and competitor offerings.
  • Collaborate with the Revenue & Reservations Manager to optimize occupancy rates and revenue growth.
  • Develop and maintain relationships with internal stakeholders to ensure seamless guest experiences.

Join our team and experience the thrill of working with a world-renowned hospitality brand.



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