
Culinary Team Assistant
13 hours ago
Additional Responsibilities
">The Assistant Restaurant Director will also be responsible for:
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- Supervising daily shift operations in the absence of the Restaurant Manager;">
- Handling guest problems and complaints, seeking assistance from supervisor as necessary;">
- Encouraging employees to provide excellent customer service within guidelines;">
- Interacting with guests to obtain feedback on product quality and service levels;">
- Striving to improve service performance;">
- Setting a positive example for guest relations;">
- Assisting in the review of comment cards and guest satisfaction results with employees;">
- Meets and greets guests;">
- Supervising on-going training initiatives;">
- Using all available on-the-job training tools for employees;">
- Communicating performance expectations in accordance with job descriptions for each position;">
- Couching and counseling employees regarding performance on an ongoing basis;">
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person;">
- Analyzing information and evaluating results to choose the best solution and solve problems;">
- Assisting servers and hosts on the floor during meal periods and high demand times;">
- Recognizing good quality products and presentations;">
- Supervising daily shift operations in the absence of the Restaurant Manager;">
- Handling guest problems and complaints, seeking assistance from supervisor as necessary;">
Join us at Sheraton Imperial Kuala Lumpur Hotel, where we pride ourselves on delivering exceptional guest experiences and taking our careers to new heights.
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