People & General Services Manager

ROLE PURPOSE

To manage the Human Resources and General Services function by monitoring HR Systems, policies, and procedures, and to direct the office services and employee acquisition, development, and pay & benefits within the framework of Marafiq's policies and guidelines in order to achieve improvement in manpower productivity, competencies and employee satisfaction.

ACCOUNTABILITIES AND RESPONSIBILITIES

1. Strategy Development

Contribute to the development of departmental strategy as cascaded down from the company

strategy and oversee its implementation throughout the department and its operations, to ensure vertical alignment and horizontal integration with other interfacing departmental strategies across Marafiq.

2. People Management

Manage the department's team of direct and indirect reports through effective recruitment, development, performance management, and succession planning, in order to maximize team performance and achieve departmental objectives.

3. Operational Management

Manage the department's daily operations by providing expertise, enabling teamwork, and aligning processes, in order to achieve high performance standards and meet established targets.

4. Budget Management

Manage the development and consolidation of the departmental budget and monitor the department's financial performance versus the budget, to ensure the exercising of financial authority within established limits and the control of departmental budget expenditure.

5. Human Resources Initiatives/Projects Management

Manage the HR initiatives/ projects that can make a significant contribution to the operational goals and which provide Marafiq with a competitive advantage, in line with its vision, mission and objectives and based on best practices.

Recommend various cost-effective systems and processes and ensure their preservation/improvement in order to implement the HR strategy and manage people and processes in the fastest and most effective ways within the allocated budget.

6. General Services Management

Manage the General Services pertaining to all employees, administrative team, and governmental requirements to ensure proper adherence to internal policies and external regulations.

Ensure the smooth running of the daily departmental operations with suppliers, clients, candidates and

internal team and the reflection of the company's best image.

7. Compensation & Benefits Management

Manage the design and development of a competitive compensation and benefits strategy ensuring consistency with the industry trends and benchmarks (by managing participation in salary surveys and benchmarks) while achieving Marafiq's overall strategic objectives.

Ensure the Payroll process is closed off in a timely, accurate and adequate manner with the utmost confidentiality.

8. Talent Management

Manage the organizational growth ambition to be a strategic advisor to Marafiq's leadership team on all aspects of Talent Management.

Manage the Talent Review process including the identification and development of high-potentials, emerging, and valued talent and its implementation through effective systems, policies and practices.

Oversee the job advertisement, screening, evaluation criteria, and assessment process developed aiming to attract qualified employees at Marafiq.

Ensure the staffing needs of the company are being met, with a long-term talent strategy in mind to ensure that Marafiq is able to deploy resources in the most effective and efficient manner.

Manage sourcing strategies to build pipelines of potential applicants, such as employer branding initiatives.

Manage the end-to-end candidate hiring processes to ensure a positive experience.

Manage the proper design and development of the career path and succession-planning map and initiate it with the concerned managers in order to ensure the provision of the best practices.

Review on timely basis Marafiq's job functions pertaining to their Job Descriptions, evaluation, grading, pay & benefits and recommend for approval its control procedures to ensure their accuracy, effectiveness, and fairness in line with best practices as well as the overall organizational strategy and objectives.

Support and implement Organizational Design activities by helping to structure teams, define roles and responsibilities, and ensure alignment with business goals to drive efficiency and growth.

9. Performance Management

Monitor the development, update, and implementation of a robust and transparent performance

management framework to create a strong 'pull' factor within Marafiq in order to motivate, reward and retain good performers.

Manage the timely and effective completion of employees' performance appraisal to ensure subsequent transfers, increments, and promotions with utmost confidentiality and ensure alignment with the overall compensation and benefits model and structure.

Manage provision of effective trainings for managers and employees on the Performance Management implementation in order to set SMART objectives and provide effective feedback.

10. Policies & Procedures

Manage the development, implementation and communication of the department's policies and procedures to ensure that all relevant procedural and legislative requirements are clearly communicated and duly fulfilled.

11. Health & Safety

Contribute to the management of sectional compliance to all relevant health and safety requirements, in order to guarantee employee safety and legislative compliance.

12. Continuous Improvement

Contribute to the identification of opportunities for continuous improvement of systems, processes and practices taking into account 'leading best practices', improvement of business processes, cost reduction and productivity improvement.

COMMUNICATION CHANNELS

Internal

• VP People, Culture & Technology
• People, Culture & Technology
• All Departments
• Marafiq's Employees
• Executive Management

External

• HR Consultants
• Government Bodies
• Auditors
• System Providers (HRMS, HRIS, ERP)
• OQ / OIA
• Training Vendors
• Travel Agencies Landlords

ROLE REQUIREMENTS

Minimum Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Psychology, or related degree.
• Proficiency in English and Arabic is a must

Minimum Experience:

• 10 years of relevant experience in Human Resources Management with minimum 4 years at a supervisory level.

Skills and Competencies

• Generic Skills: Communication skills, Computer literacy (ERP), Microsoft tool (Excel, PowerPoint, Word, Visio)
• Job Specific Skills: Decision-Making, Strategic thinking, Influencing, Developing Talent, Budgeting, Negotiation, Organization Design, Performance Management, Talent Acquisition
• Behavioural Competencies: People Centricity & Collaboration, Integrity & Professionalism, Agility & innovation

*Only candidates selected to advance to the next stages of the assessment will be contacted*