Restaurant Manager – Pizza Restaurant

4 weeks ago

Muscat, Muscat, Oman Takamul National Company Full time

Job Summary:

We are seeking a highly motivated and experienced Restaurant Manager to lead our pizza restaurant operations. The ideal candidate will oversee day-to-day activities, ensuring top-quality food, excellent customer service, and efficient operations. You will be responsible for managing staff, controlling costs, and driving profitability while maintaining a clean, friendly, and welcoming environment.

Key Responsibilities:

Operational Management:

  • Oversee daily restaurant operations to ensure smooth and efficient service.
  • Ensure all pizzas and menu items are prepared to company standards, maintaining consistency in taste and presentation.
  • Monitor food safety and hygiene regulations, ensuring compliance with health and safety standards.
  • Manage inventory, ordering, and stock control to reduce waste and maintain optimal food costs.
  • Implement and enforce operational policies, SOPs, and quality control measures.

Customer Service and Experience:

  • Ensure excellent customer service by training and leading staff to exceed guest expectations.
  • Address and resolve customer complaints or issues promptly and professionally.
  • Maintain a clean, inviting, and family-friendly atmosphere in the restaurant.

Staff Management:

  • Recruit, train, and supervise restaurant staff, ensuring a motivated and productive team.
  • Schedule shifts and delegate tasks effectively to maximize efficiency.
  • Conduct performance evaluations, provide coaching, and implement staff development programs.

Financial Management:

  • Monitor restaurant expenses and sales performance to meet revenue and profit goals.
  • Control labor and food costs while maximizing efficiency.
  • Ensure accurate cash handling, POS system management, and daily financial reporting.

Marketing and promotions:

  • Support local marketing efforts to drive traffic and increase sales.
  • Implement promotional campaigns, special offers, and seasonal menu changes.
  • Engage with customers through social media and feedback programs.

Qualifications and Experience:

Experience: Minimum 3-5 years in restaurant management, Must have experience in a pizza Chain.

Education: Diploma or degree in hospitality management, business administration, or a related field is a plus.

  • Strong leadership, communication, and problem-solving skills.
  • Knowledge of food safety standards (HACCP, local health regulations).
  • Ability to work under pressure in a fast-paced environment.
  • Proficiency in restaurant management software, POS systems, and inventory control.

Work conditions:

  • Flexible schedule, including evenings, weekends, and holidays.
  • Hands-on role requiring physical activity such as standing, walking, and lifting light weights.
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