Restaurant Operations Manager

1 day ago

Muscat, Muscat, Oman beBeeManagement Full time
Restaurant Operations Manager

As a Restaurant Operations Manager, you will be responsible for leading the daily operations of our restaurant, ensuring high levels of customer satisfaction, team performance, and operational efficiency. This role acts as a leader on the floor, working closely with front and back-of-house staff to maintain service quality, enforce company policies, and meet sales goals.

This role requires excellent communication and leadership skills, the ability to work well under pressure, and a strong understanding of the restaurant industry and its trends. You should also have knowledge about food and beverage service, a keen eye for detail, and the ability to manage multiple tasks and priorities simultaneously.

The ideal candidate will be a natural leader, responsible for maintaining the highest levels of hospitality while leading service on the floor. They should have experience in similar roles and a passion for leadership and teamwork.

Key Responsibilities:

  • Training and developing employees, marketing plan development, and business development.
  • Developing and implementing policies and procedures to ensure efficient operation of the restaurant, including scheduling, inventory management, and quality control.
  • Managing the daily operations of the restaurant, including food preparation, service, and inventory management.
  • Maintaining high standards of customer service, ensuring that customers are satisfied with their dining experience and addressing any complaints or concerns they may have.
  • Overseeing the preparation and presentation of food and beverages, ensuring that they meet the restaurant's quality and safety standards.
  • Keeping up to date with industry trends and best practices, and implementing changes to the restaurant's operations as needed.
  • Ensuring compliance with health and safety regulations and food hygiene standards.
  • Developing and implementing marketing strategies to promote the restaurant and increase customer traffic.
  • Handling customer complaints and ensuring customer satisfaction.
  • Maintaining accurate records of inventory, sales, and employee schedules.
  • Creating and maintaining a positive work environment for staff, encouraging teamwork and motivation.
  • Collaborating with the head chef to develop new menu items and specials.

Qualifications:

  • 4 years previous experience in similar roles in reputable restaurants or international hotel chains.
  • Passion for leadership and teamwork.
  • Eye for detail to achieve operational excellence.
  • Team leadership.
  • Problem-solving and decision-making.
  • Time management.

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