Receptionist / Local - GCC

3 weeks ago


Muscat, Muscat, Oman Wyndham Hotels & Resorts EMEA Full time
  • To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.
  • To demonstrate pride in the workplace with a high level of commitment.
  • To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring, and helpful manner.
  • To anticipate guests' needs wherever possible and react to these to enhance guest satisfaction.
  • To promote a helpful and professional image to the internal and external customer.
  • To ascertain a high degree of guest satisfaction (to receive zero complaints about your department).
  • To use guest names whenever appropriate.
  • To have a good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, shops, and function rooms. To be well informed about special functions and events held in the hotel on a daily basis.
  • To be aware of the hotel management, their office location, role, and availability.
    • At least 2 years in a similar position in a similar hotel.
    • Fluent English language skills, written and spoken; Arabic desired.
    • Good team player with a positive customer service mindset.
    • Good knowledge of OPERA System.
    • Being able to work in shifts.
    • Being able to stand during shift (9 hours).
    • Computer literate.
    • Any other reasonable duties as directed by the Front Office Manager.
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