Front Office Supervisor Lead

3 days ago


Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

Overview

We are seeking a highly skilled and experienced Front Office Supervisor Lead to join our dynamic team at Mandarin Oriental, Muscat. As a key member of the Front Office team, you will be responsible for leading the Guest Relation Team and driving excellence in guest service delivery.

Responsibilities

  1. General:
  • Supervise the Guest Relation Team, providing guidance, training, and coaching to ensure exceptional guest experiences.
  • Develop and implement strategies to improve guest satisfaction, drive loyalty, and promote repeat business.
  • Collaborate with other departments to provide seamless and efficient service, addressing guest concerns and resolving issues promptly.
  • Monitor and control front office operations, ensuring compliance with hotel policies and procedures.
  1. Departmental:
  • Manage front office staff, including scheduling, training, and performance evaluations.
  • Provide exceptional guest service, responding to inquiries, resolving issues, and ensuring a warm and welcoming experience.
  • Develop and implement new ideas and initiatives to enhance guest satisfaction, drive revenue growth, and improve operational efficiency.
  • Partner with other departments to deliver exceptional events and weddings, exceeding guest expectations and building strong relationships.


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