IT Support Specialist

6 days ago


Muscat, Muscat, Oman Prysmian Group Full time

As a key member of the Prysmian Group IS team, you will provide administrative support to staff across the organization. This role involves first-line support for network infrastructure, cabling, CCTV systems, and other IT-related issues.

  • You will be responsible for providing timely and effective assistance to users with their technical queries and requests.
  • A key aspect of this role is troubleshooting hardware and software problems, ensuring minimal disruption to our operations.
  • Additionally, you will provide on-call support as needed, collaborating with third-party vendors when necessary.
  • Your duties will also include performing preventive maintenance on designated equipment, such as PCs, printers, and industrial PCs.
  • Furthermore, you will assist in setting up and managing IS infrastructure in conference and Boardrooms, including installation of PCs, hardware components, printers, and other peripherals.

Key Responsibilities:

  • First-line support for network (edge switches), passive cabling (ethernet and fiber) and CCTV system
  • Provide support to all user enquiries and requests
  • Supporting, testing and troubleshooting hardware and software issues
  • Providing on-call support to all users of OCI, whenever needed
  • Interact with third party for maintenance work
  • Performing preventive maintenance and support for OCI designated PCs, printers and Industrial PCs
  • Assist in setting up and running the IS infrastructure in conference and Boardrooms
  • Installation of PCs, PC hardware components, printers and other PC peripherals
  • Responding to users' inquiries and requests for assistance with all PC related problems/queries
  • Assist in maintaining a library of all original software, utilities and manuals
  • Assist in setting-up/modification of e-mail accounts for users
  • Assist in configuring OCI owned smart phones and tablets
  • Ensure installation of new and upgraded versions of application software on new and existing PC hardware
  • Install anti-virus software and ensure updates are applied
  • Raise requisitions for IS software requirements, hardware requirements, peripherals and other needs including disposal
  • Assist to keep stock of hardware spares
  • Assist in maintaining a register for all in-and-out IS assets
  • Handling and managing the basic configuration of switches
  • Updating and maintaining regular security patches on all user PCs
  • Arrange and conduct user awareness training sessions for various IS applications
  • Assist in formulating continuous improvement initiatives to enhance efficiency of processes and reduction of costs


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