
IT Support Specialist
14 hours ago
We are seeking an IT Support Specialist to join our team at Netaq Tech. As a key member of our support team, you will be responsible for providing first- and second-level technical support for our internal stakeholders.
Key Responsibilities:
- Installation, troubleshooting, and upgrading of standard software and IT and telephony hardware.
- Strong expertise in operating systems, including Windows and Mac.
- Managing and maintaining multi-function printers efficiently.
- Proficiency in MS Office and Office 365 troubleshooting and management.
- Daily ticket registration, resolution, and updates in the IT support system.
- Hands-on experience with antivirus solutions and ensuring endpoint security.
- Basic networking skills, including cabling, crimping, and tracing; N+ or similar certification is preferred.
- Familiarity with Switches, Routers, and Firewalls for basic configuration and troubleshooting.
- Routine management and cleansing of user accounts to ensure compliance and security.
- Regular supervision and maintenance of Main Distribution Frames (MDF) and Intermediate Distribution Frames (IDF).
- Coordination with ISPs and vendors for support and troubleshooting issues as needed.
- Knowledge of data backup strategies, including VM image backup and recovery processes.
- Keeping inventory of IT assets, including software licenses and hardware.
- Documentation of all processes, updates, changes, and credentials with respect to IT in MPH.
- Experience with remote support tools for remote support.
- Immediate escalation of issues to IT department manager if the issue is beyond the capabilities of the onsite staff.
- Quick response times to calls, a humble attitude, team player mindset, and openness to suggestions.
- 1st & 2nd Level Support.
Additional Requirements:
Basics to mid-level support for servers, network devices, and firewall configuration and troubleshooting as part of the contract when required, especially with domain knowledge of HP Aruba (Core + WIFI controller), Cisco-Linksys-Alcatel switches, Fortigate, Windows Servers, SQL Management Servers, Dahua and Hikvision CCTV, Sangfor HCI, Netapp Storage, Unify PBX.
Qualifications:
- Diploma or undergraduate degree in IT or a related field.
- Relevant certifications from recognized vendors (e.g., Microsoft, Cisco, CompTIA).
Work Experience:
2 to 3 years of experience in IT support or a related role.
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