IT Support Specialist

14 hours ago


Muscat, Muscat, Oman Netaq Tech Full time
Job Description

We are seeking an IT Support Specialist to join our team at Netaq Tech. As a key member of our support team, you will be responsible for providing first- and second-level technical support for our internal stakeholders.

Key Responsibilities:

  • Installation, troubleshooting, and upgrading of standard software and IT and telephony hardware.
  • Strong expertise in operating systems, including Windows and Mac.
  • Managing and maintaining multi-function printers efficiently.
  • Proficiency in MS Office and Office 365 troubleshooting and management.
  • Daily ticket registration, resolution, and updates in the IT support system.
  • Hands-on experience with antivirus solutions and ensuring endpoint security.
  • Basic networking skills, including cabling, crimping, and tracing; N+ or similar certification is preferred.
  • Familiarity with Switches, Routers, and Firewalls for basic configuration and troubleshooting.
  • Routine management and cleansing of user accounts to ensure compliance and security.
  • Regular supervision and maintenance of Main Distribution Frames (MDF) and Intermediate Distribution Frames (IDF).
  • Coordination with ISPs and vendors for support and troubleshooting issues as needed.
  • Knowledge of data backup strategies, including VM image backup and recovery processes.
  • Keeping inventory of IT assets, including software licenses and hardware.
  • Documentation of all processes, updates, changes, and credentials with respect to IT in MPH.
  • Experience with remote support tools for remote support.
  • Immediate escalation of issues to IT department manager if the issue is beyond the capabilities of the onsite staff.
  • Quick response times to calls, a humble attitude, team player mindset, and openness to suggestions.
  • 1st & 2nd Level Support.

Additional Requirements:

Basics to mid-level support for servers, network devices, and firewall configuration and troubleshooting as part of the contract when required, especially with domain knowledge of HP Aruba (Core + WIFI controller), Cisco-Linksys-Alcatel switches, Fortigate, Windows Servers, SQL Management Servers, Dahua and Hikvision CCTV, Sangfor HCI, Netapp Storage, Unify PBX.

Qualifications:

  • Diploma or undergraduate degree in IT or a related field.
  • Relevant certifications from recognized vendors (e.g., Microsoft, Cisco, CompTIA).

Work Experience:

2 to 3 years of experience in IT support or a related role.



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