
Organizational Development Specialist
6 days ago
About the Role:
We are seeking a skilled Organizational Development Specialist to join our team. This role will be responsible for driving company values and philosophy, ensuring all training and development activities are strategically linked to the organization's mission and vision.
Key Responsibilities:
- Promote and inform employees about all training programs.
- Display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations.
- Help employees identify specific behaviors that will contribute to service excellence.
- Ensure employees receive ongoing training to understand guest expectations.
- Use effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meet with training cadre on a regular basis to support training efforts.
- Observe service behaviors of employees and provide feedback to individuals and/or managers.
Evaluating Training Programs Effectiveness:
- Monitor enrollment and attendance at training classes.
- Meet regularly with participants to assess progress and address concerns.
- Partner with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Review comment cards, guest satisfaction results, and other data to identify areas of improvement.
- Measure transfer of learning from training courses to the operation.
- Ensure adult learning principles are incorporated into training programs.
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