Customer Service Leader

2 days ago


Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time

We are seeking an experienced Customer Service Leader to join our team at Mandarin Oriental, Muscat. As a key member of the Front Office Team, you will be responsible for creating memorable moments for our guests through personalized service and attention to detail.

In this role, you will work closely with the Guest Relations Manager to guide and manage the Front Office Team. Your primary responsibility will be to ensure that all guests receive exceptional service and have a seamless experience during their stay.

To succeed in this role, you must possess excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

You will be required to perform various duties such as check-in, check-out, credit card handling, complaint handling, and guest relation tasks. Additionally, you will assist in billing and invoice preparation, prepare reports according to MOHG standards, and update registration cards accordingly.



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