Head of Business Remediation

4 days ago


Muscat, Muscat, Oman Ahli Bank Full time

Role Statement

The Head of Business Remediation will be responsible for developing and implementing strategies to maximize non-performing loan (NPL) recoveries within the corporate and SME banking segments. This includes overseeing the remedial management function, leading a team of professionals, and collaborating with relationship managers and credit teams.

Key Objectives

Corporate & SME NPL Management
  • Oversight of NPL management for Corporate & SME clients referred by Business and Special Assets Management (SAM) teams.
  • Development and execution of effective remedial action plans to maximize recoveries and minimize financial losses.
  • Collaboration with relationship managers and credit teams to develop workout solutions for distressed accounts.
Loan Delinquency & Loss Management
  • Implementation of strategies to reduce defaults, optimize restructuring solutions, and recommend corrective actions for high-risk accounts.
Recovery Team Leadership & Execution
  • Leadership and management of the Corp & SME Recovery & Remedial team, ensuring high performance in debt recovery operations.
  • Assignment and monitoring of case action plans for recoveries, legal actions, settlements, and restructuring.
  • Provision of mentorship and training to the recovery team to enhance skills in negotiation, litigation, and asset recovery.
Adherence to Remedial Processes & Compliance
  • Ensuring all remedial and recovery activities comply with internal policies, regulatory requirements, and industry best practices.
  • Implementation of robust governance frameworks to uphold high standards of operational integrity in remedial functions.
  • Collaboration with legal and compliance teams to ensure litigation and debt recovery align with regulatory frameworks.
MIS Reporting & Performance Monitoring
  • Tracking of key performance indicators (KPIs), including recovery rates, resolution timelines, and delinquency ratios.
  • Provision of senior management with data-driven insights to support strategic decision-making.
Remedial Procedure Development & Process Improvement
  • Development, review, and refinement of remedial policies, collection strategies, and recovery processes.
  • Identification of process improvement opportunities to enhance operational efficiency and recovery effectiveness.
  • Leveraging technology and analytics to optimize collection strategies from NPL customers and their resolution mechanisms.
Audit & Regulatory Compliance
  • Ensuring the Remedial Unit is always audit-ready by maintaining accurate documentation, reports, and case files.
  • Support of internal and external audit reviews, regulatory inspections, and risk assessments related to Corporate & SME loan NPL recoveries.
  • Addressing any audit observations and implementation of corrective actions as needed.

Requirements

  • Education: degree in Business/ Finance/ Economics etc.
  • Experience: Total of 10 years of overall experience and 5 years of relevant experience in Corporate & SME Remedial & Recovery.


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