
Head of Business Remediation
4 days ago
Role Statement
The Head of Business Remediation will be responsible for developing and implementing strategies to maximize non-performing loan (NPL) recoveries within the corporate and SME banking segments. This includes overseeing the remedial management function, leading a team of professionals, and collaborating with relationship managers and credit teams.
Key Objectives
Corporate & SME NPL Management- Oversight of NPL management for Corporate & SME clients referred by Business and Special Assets Management (SAM) teams.
- Development and execution of effective remedial action plans to maximize recoveries and minimize financial losses.
- Collaboration with relationship managers and credit teams to develop workout solutions for distressed accounts.
- Implementation of strategies to reduce defaults, optimize restructuring solutions, and recommend corrective actions for high-risk accounts.
- Leadership and management of the Corp & SME Recovery & Remedial team, ensuring high performance in debt recovery operations.
- Assignment and monitoring of case action plans for recoveries, legal actions, settlements, and restructuring.
- Provision of mentorship and training to the recovery team to enhance skills in negotiation, litigation, and asset recovery.
- Ensuring all remedial and recovery activities comply with internal policies, regulatory requirements, and industry best practices.
- Implementation of robust governance frameworks to uphold high standards of operational integrity in remedial functions.
- Collaboration with legal and compliance teams to ensure litigation and debt recovery align with regulatory frameworks.
- Tracking of key performance indicators (KPIs), including recovery rates, resolution timelines, and delinquency ratios.
- Provision of senior management with data-driven insights to support strategic decision-making.
- Development, review, and refinement of remedial policies, collection strategies, and recovery processes.
- Identification of process improvement opportunities to enhance operational efficiency and recovery effectiveness.
- Leveraging technology and analytics to optimize collection strategies from NPL customers and their resolution mechanisms.
- Ensuring the Remedial Unit is always audit-ready by maintaining accurate documentation, reports, and case files.
- Support of internal and external audit reviews, regulatory inspections, and risk assessments related to Corporate & SME loan NPL recoveries.
- Addressing any audit observations and implementation of corrective actions as needed.
Requirements
- Education: degree in Business/ Finance/ Economics etc.
- Experience: Total of 10 years of overall experience and 5 years of relevant experience in Corporate & SME Remedial & Recovery.
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