Helpdesk Support and IS Management Position

1 day ago


Muscat, Muscat, Oman Prysmian Full time

Job Description

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Prysmian is looking for an experienced IT Infrastructure Specialist to join our team. This is a unique opportunity to work with a leading global company in the energy and telecom cable industry.

In this role, you will be responsible for providing helpdesk support and managing our infrastructure services. Your primary goal will be to ensure the smooth operation of our IT systems and provide timely support to our staff.

As an IT Infrastructure Specialist, your responsibilities will include:

  • Providing helpdesk support to our staff.
  • Troubleshooting and resolving hardware and software issues.
  • Maintaining accurate records of all IT-related incidents and requests.
  • Collaborating with our suppliers and external support companies as needed.
  • Monitoring, updating, and troubleshooting of infrastructure services.
  • Providing user support for internet, Wi-Fi, and other network-related issues.
  • Assisting in setting up and modifying email accounts for users.
  • Handling issues related to PABX hardware and software.
  • Coordinating annual maintenance of PCs, plotters, UPS, and Data Centre.
  • Managing time management servers and hardware security.
  • Managing all related support, warranty, and outsourced contracts.
  • Providing branch office support, including users and connectivity.
  • Implementing continuous improvement initiatives to enhance efficiency and reduce costs.

Requirements

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To succeed in this role, you should have:

  • A graduate degree in Computer Science or Information Technology.
  • IT certification (Azure, MCSE, CCNA) is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to perform root cause analysis.
  • Knowledge of server and network security systems, applications, procedures, and techniques.
  • Experience working in similar roles in related industries (6-8 years).
  • Good understanding of overall IS operations and organizational structure.
  • Knowledge about standard practices in manufacturing business, including general policies and procedures.

About Us

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Prysmian is a leading global player in the energy and telecom cable industry, providing high-quality cables and connectivity solutions for various applications.

We are committed to delivering innovative products and services that meet our customers' needs and expectations.

Our team is dedicated to providing exceptional support to our customers and staff, ensuring their satisfaction and loyalty.



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